Shop Pay Subscriptions Survey

ShopPay Authorization Rate Survey

This short survey is for Shopify subscription brands who may have been impacted by the old Shop Pay behavior where deleting a card on another site could cancel subscriptions tied to it. Your answers will help us understand real-world impact and advocate for better tooling.

Shop Pay subscriptions issue explanation

About You

We’ll only use this to understand responses by brand type and follow up if needed. No data will be shared publicly at the personal or brand level.

Your Name

Work Email *

Brand / Company

Role / Title

Q1. Before today, had you heard about potential issues with Shop Pay authorization rates on recurring subscription charges? *

Yes, clearly I’ve heard something about it, but not in detail No, this is new to me

Q2. Where have you heard about Shop Pay recurring authorization issues?

Q3. Have you ever suspected that Shop Pay specifically was contributing to failed renewals or unexpected cancels (vs other payment methods)?

Yes Maybe, but we’re not sure No Not applicable (we don’t use Shop Pay for recurring)

Q4. Have you investigated your auth / decline patterns by payment method (e.g. Shop Pay vs non–Shop Pay)?

Q5. If you’ve seen issues you think might be Shop Pay–related, who did you raise them with (if anyone)?

Q6. How confident do you feel in your understanding of how Shop Pay handles recurring authorization and retries?

Q7. How big of a risk do you believe Shop Pay recurring auth issues are for your subscription revenue?

Q8. Have you changed any part of your stack or strategy because of concerns about Shop Pay and recurring auth (or are you considering it)?

Q9. Anything else you’d like to share about Shop Pay, recurring auth rates, or what you’ve heard from other brands?